Job detail

1. Prepare all related required documents as followed the standard handover check-list and work

 closely with relevant teams to get all updated documents. 

2. Ensure will high customer services standard of working and well communication to all customers.

3. Contact all customers for final handover and update daily reports for Customer Care Supervisor.

4. Ensure with high customer services by dealing with all customer compliants.

5. Prepare monthly reports and be flexible to handle with all customers’ requirements.

6. Follow up all pending jobs from relevant teams and keep update to our team.

7. Be open and positive attitude to handle with customers.

8. Flexible working under pressure and be nice to customers.

9. Perform other work-related tasks as assigned by Supervisor.

- Bachelor degree in communications, Customer Services, hospitality or related degree 

- A minimum of 2 years relevant experience in customer services and supervision responsibilities

- Experience working in hospitality/property industry an advantage

- Experience working in a team-oriented, collaborative environment

- Excellent oral and written communication skills; presentation/ public speaking skills and experience are necessary;

- Ability to communicate in English/ Chinese